DOCUMENT:Q165522 24-APR-1999 [exchange] TITLE :XCON: MTA Stops, Generating Event IDs 2187, 9405, 9402, & 9996 PRODUCT :Microsoft Exchange PROD/VER:4.0 OPER/SYS: KEYWORDS:kbusage ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 4.0 ------------------------------------------------------------------------------- SUMMARY ======= In some high load situations, the Microsoft Exchange MTA stops and generates the following Event ID errors: Event ID: 2187 An MTA database server error was encountered while attempting to unlock an object which is not locked. Called from XAPI. Procedure 253. Object at fault: 0100327C. [DB Server APPLICATION 39 73] (14) Event ID: 9405 An unexpected error has occurred which may cause the MTA to terminate. Error: Exception c0000005 occurred at Address 2114cae. [BASE APPLICATION 38] (16) Event ID: 9402 A MTA fatal error has occurred. A operating system memory heap has been exhausted. [BASE INCOMING RPC 186] (16) Event ID: 9996 The description for Event ID ( 9996 ) in Source ( MSExchangeMTA ) could not be found. It contains the following insertion string(s): ExitProcess called in file: N:\MTA\NTIL\CC\sbpiwter.c, line: 248. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem was corrected in the latest Microsoft Exchange 4.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K ====================================================================== Keywords : kbusage Technology : kbExchangeSearch kbExchange400 kbZNotKeyword2 Version : 4.0 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.