Video Display Problems After You Install Program

• Microsoft Deadly Tide for Windows, version 1.0
• Microsoft Flight Simulator for Windows 95
• Microsoft GEX, version 1.0
• Microsoft Golf 1999 Edition, version 1.0
• Microsoft Golf 1998 Edition, version 1.0
• Microsoft Golf for Windows, version 3.0
• Microsoft Hellbender for Windows, version 1.0
• Microsoft Monster Truck Madness, version 1.0
• Microsoft NBA Full Court Press for Windows, version 1.0
• Microsoft Soccer, version 1.0
• Microsoft Arthur's Brainteasers, version 1.0
• Microsoft Arthur's Math Carnival, version 1.0
• Microsoft Arthur's Reading Roundup, version 1.0

SYMPTOMS

When you install one of the programs listed at the beginning of this article, you may experience any of the following symptoms:

• When you restart the computer after you install the program, your computer stops responding (hangs) during the reboot, or it restarts in Safe mode.
• When you restart the computer, Microsoft Windows 95/98 starts in 16-color VGA mode.
• When you restart the computer, you see the Windows logo, and then you see a blank screen.
• After you restart the computer, you see a black screen or horizontal lines running across your display, and the computer stops responding (hangs).

CAUSE

This behavior can occur for the following reasons:

• The driver for your video adapter is incompatible with DirectX.



• When you install the program, your video color palette is set to High Color (16 bit), and your video resolution is set to 1024 X 768.

RESOLUTION

To resolve this issue, follow these steps:

1. If you can start Windows, proceed to Step 2. If you cannot start Windows, restart the computer in Safe mode.
   
   To restart a Windows 95-based computer in Safe mode, follow these steps:
   
   
   1. Turn off the computer, wait ten seconds, and then turn it on.
   
   
   
   2. When you see the "Starting Windows 95" message, press F8.
   
   
   
   3. On the Startup menu, select Safe Mode, and then press ENTER.
   
   
   
   4. When Windows starts in Safe mode, click OK.
   
   
   
   To restart a Windows 98-based computer in Safe mode, follow these steps:



1. Turn off the computer, wait ten seconds, and then turn it on.



2. When the computer finishes the power on self test (POST), press and hold down CTRL until you see the Windows Startup menu.



3. On the Startup menu, select Safe Mode, and then press ENTER.



4. When Windows starts in Safe mode, click OK.



2. Change the video driver to the Standard Video Adapter (VGA) driver. To do this, use the appropriate method for your version of Windows:
   
   Windows 95 retail or OEM Service Release 2 (OSR-2):
   
   
   1. Click Start, point to Settings, and then click Control Panel.
   
   
   
   2. Double-click Display.
   
   
   
   3. On the Settings tab, click Change Display Type (retail) or Advanced Properties (OSR-2).
   
   
   
   4. Under Adapter Type, note the name of your current video driver, and then click Change (retail), or on the Adapter tab, note the name of your current video driver, and then click Change (OSR-2).
   
   
   
   5. Click Show All Devices.
   
   
   
   6. In the Manufacturers box, click (Standard Display Types).
   
   
   
   7. In the Models box, click Standard Display Adapter (VGA), and then click OK.
   
   
   
   8. Click Close, and then click Close again.
   
   
   
   9. When you are prompted to restart the computer, click Yes.
   
   
   
   Windows 98:



1. Click Start, point to Settings, and then click Control Panel.



2. Double-click Display.



3. On the Settings tab, click Advanced.



4. On the Adapter tab, note the name of your current video driver, and then click Change.



5. Click Next, click "Display a list of all the drivers in a specific location, so you can select the driver you want," and then click Next.



6. Click Show All Devices.



7. In the Manufacturers box, click (Standard Display Types).



8. In the Models box, click Standard Display Adapter (VGA), and then click OK.



9. Click Next three times, and then click Finish.



10. Click Close, and then click Close again.



11. When you are prompted to restart the computer, click Yes.



3. When Windows restarts in Normal mode, repeat step 2 to change the video driver back to the original video driver, and then restart the computer.



4. Contact your hardware manufacturer to inquire about how to obtain and install the latest DirectX-compatible version of the driver for your video adapter.

MORE INFORMATION

For additional information about how to resolve this issue with an ATI Graphics Pro Mach 64 PCI display adapter, please see the following article in the Microsoft Knowledge Base:

Q161405 Black Screen or Green Vertical Lines with ATI Card

Q179113 How to Download and Install DirectX

Additional query words: 1.00 3.00 direct-x fs95 flightsim fltsim flt sim mtm vertical crash freeze troubleshooting ts

Keywords          : kbdisplay kbenv kbtlc kbimu 
Version           : WINDOWS:1.0,3.0
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: April 30, 1999