FP97: Cannot Access Help After Importing Files from Floppy Disk

ID: q182687

The information in this article applies to:

• Microsoft FrontPage 97 for Windows with Bonus pack

SYMPTOMS

When you attempt to access FrontPage Help by clicking a command on the Help menu or in a dialog box, FrontPage Help does not appear and the floppy disk drive is accessed. If you place a disk in the floppy disk drive, FrontPage Help will appear.

CAUSE

This behavior occurs if you have imported files from either a floppy disk or a removable disk, and then removed the disk from the disk drive.

RESOLUTION

To work around this problem and access FrontPage Help, follow these steps:

1. On the File menu in FrontPage Explorer, click Exit.

2. Restart FrontPage Explorer. In the Getting Started dialog box, click OK.

3. On the Help menu, click Microsoft FrontPage Help.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at beginning of this article.

Additional query words: 97 help

Keywords          : kbdta fpexp 
Version           : WINDOWS:97
Platform          : WINDOWS
Hardware          : x86
Issue type        : kbbug
Solution Type     : kbpending

Last Reviewed: July 1, 1999