DHCP Disabled when Connected to Internet Service Provider

ID: q219364

The information in this article applies to:

Microsoft BackOffice Small Business Server versions 4.0, 4.0a

SYMPTOMS

After you establish a connection to your Internet service provider (ISP) using your computer that has BackOffice Small Business Server installed, the Microsoft Dynamic Host Control Protocol (DHCP) service may stop.

CAUSE

This problem occurs because BackOffice Small Business Server DHCP service is designed to be the only DHCP server on a network. Because of this, the DHCP service may shut down if another DHCP server is detected on the network.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Small Business Server versions 4.0 and 4.0a. This problem was first corrected in Windows NT version 4.0 Service Pack 5.

MORE INFORMATION

This problem does not occur with Small Business Server 4.5.

Additional query words: smallbiz


Keywords          : kbinterop kbnetwork ntsp kbbug4.00 kbfix4.00 nt4sp5fix 
Version           : winnt:4.0,4.0a
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: June 21, 1999