Terminal Server Stops With Error 0x0a Under High Load on SMP Computer

ID: q195333

The information in this article applies to:

Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

Under high load, Windows NT Terminal Server Edition may stop with a STOP code of 0x0000000A on SMP computers. The problem happens while a user logs off, but because the problem only happens when there are more than 25 users, it is not so easy to relate it to this event.

CAUSE

This problem occurs because, when logging off, USER is still processing messages for the user's window station although the user is logging off and the thread handling the message is already gone.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Additional query words:


Keywords          : kbbug4.00 kbfix4.00 TSESP4Fix 
Version           : winnt:4.0
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: April 9, 1999