OL2000: (IMO) ErrMsg: "Unable to Print the Attachment" in Fax

ID: q197542

The information in this article applies to:


NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

SYMPTOMS

When you attempt to print a fax and an attachment using the Symantec WinFax Starter Edition and Microsoft Outlook, you receive the following message:

Unable to print the attachment "<ATTACHMENT NAME>.FXO." The file, 'C:\WINDOWS\TEMP\<ATTACHMENT NAME>.FXO', does not have a program associated with it for this action. To create an association, double-click My Computer on your desktop. On the View menu, click Options, and then click File Types.
NOTE: "ATTACHMENT NAME" in the message represents the file name of the attachment in the fax you received.

When you click OK, an icon representing the attachment is printed, followed by "the fax has been received successfully" message.


CAUSE

The attached fax file (.fxo) does not have a program associated with it for printing.


RESOLUTION

Open the attached .fxo file, and on the File menu, click Print.

Additional query words: ol2k 


Keywords          : PtrOthr 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: May 14, 1999