Terminal Server Will Disconnect Users When Connected Remotely Through a Modem

ID: q219540

The information in this article applies to:

SYMPTOMS

When you use a modem to connect remotely to a Microsoft Terminal Server computer, you may not stay connected after logging on to the Terminal Server session. The session cannot be established unless it is reset by an administrator.


CAUSE

This problem can occur if the connection is broken after it has been established through a modem, but before Terminal Server has properly transferred the connection internally.


RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack


STATUS

Microsoft has confirmed this to be a problem in Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Additional query words: 4.00 


Keywords          : kbbug4.00 kbfix4.00 TSESP4Fix 
Version           : winnt:4.0
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: July 2, 1999