FIX: WinDBG Build 5.00.1719 May Not Work with Memory Dumps

ID: Q183282


The information in this article applies to:


SYMPTOMS

When you load a memory dump with version 5.00.1719.1 of WinDBG, one of the following error messages appears:

Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH setting
kd: crash dump initialized [C:\Dump\MEMORY.DMP]
KD: Unable to load debug information for ntoskrnl.exe
- or -
Could not get the KiProcessorBlock address
Version 5.00.1719.1 of WinDBG shipped with the January 1998 release of the Platform SDK. This version can be verified by right-clicking the executable WinDBG.exe, selecting Properties, and checking the file version number.


CAUSE

It has been reported that memory dumps from machines with multiple processors cause this problem.


RESOLUTION

The errors can be generated because of an improper symbols path. To solve this, do one of the following:

NOTE: Imagehlp.dll may be in use on Windows NT machines. To delete this file, you have to stop the Protected Storage service.

Install WinDBG from the October 97 release of MSDN (Build 5.00.1867.1) or install the latest released build from the following Web site:
http://www.msdn.microsoft.com
Then restart your computer.


STATUS

Additional query words:


Keywords          : kbMSDN kbWin32s kbGrpDSTools 
Version           : WINDOWS:; winnt:
Platform          : WINDOWS winnt 
Issue type        : kbbug 

Last Reviewed: July 30, 1999