PC DirSync: WinNT Version of Import Cannot Add for Batch Imported Users to Groups

ID: Q216193

The information in this article applies to:

Microsoft Mail for PC Networks, version 3.5

SYMPTOMS

When you use the Windows NT version of Import.exe to batch import local users into an MS Mail Postoffice, you may have problems when you attempt to create groups including these users even though the users were imported into the postoffice. The following symptoms may occur:

Start The MS Mail Administrator program (Admin.exe), go to local admin group and create a group containing the newly imported users.

Select the first imported user by pressing SPACEBAR. The selection is confirmed by the ">>" characters displayed to the left of the name.

Press the down arrow key to go to the next user and again select the user by using pressing SPACEBAR, no ">>" characters are displayed.

Press SPACEBAR again and the ">>" characters are now displayed against the second user.

Continue to scroll through the list and every other user name that was imported displays the >> characters; suggesting that the user name is also selected.

CAUSE

When the users are imported using the batch import method, their individual Tuple Identifier (TID) values will all be set to zero. The TID value should be unique for every user within a Postoffice. The value is used when mail is sent to a group and enables cross referencing of the group members to their individual mailboxes.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/support/supportnet/default.asp

The English version of this fix should have the following file attributes or later:

File name	Version
Import.exe	3.5.33

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If You Are Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem in Microsoft Mail for PC Networks version 3.5 for Windows NT.

Additional query words:


Keywords          : MailPCDirSync 
Version           : WINDOWS:3.5
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: February 18, 1999