X400: Cannot Start Gateway if PO Has Large Serial Number

ID: Q194712

The information in this article applies to:

Microsoft Mail Gateway to X.400 version 3.0

SYMPTOMS

If you create a Microsoft Mail for PC Networks postoffice with a serial number of <xx>-<yyyyy>, where <yyyyy> is greater than 64,536 (for example, 32-64537), and then attempt to start the Microsoft Mail Gateway to X.400 so that the gateway processes messages from the Microsoft Mail (PC) postoffice, the gateway may not start successfully.

CAUSE

The Microsoft Mail Gateway to X.400 does not process serial numbers in this range properly.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

   http://support.microsoft.com/support/supportnet/default.asp

The English version of this fix should have the following file attributes or later:

   File Name      Version
   ----------------------
   X400gate.exe   3.2.1

This hotfix has been posted to the following Internet location as X400gy2k.exe:

   ftp://ftp.microsoft.com/bussys/mail/gateways-public/All-Y2K/

NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q154871
   TITLE     : Determining If Your Product Is Eligible for No-Charge
               Technical Support

STATUS

Microsoft has confirmed this to be a problem in Microsoft Mail Gateway to X.400 version 3.0.

Keywords          : MailGWX400 
Version           : MS-DOS:3.0
Platform          : MS-DOS
Issue type        : kbbug
Solution Type     : kbfix

Last Reviewed: November 4, 1998