XL97: Page Fault or Violation Clicking Options on the Tools Menu

ID: Q108032

The information in this article applies to:

Microsoft Excel 97 for Windows

SYMPTOMS

In Microsoft Excel 97, when you click Options on the Tools menu, you may receive one of the following error messages.

Microsoft Windows 95

   This program has performed an illegal operation and will be
   shut down. If the problem persists, contact the program vendor.

If you click Details, you may receive an error message similar to the following:

   Excel caused an invalid page fault in module <unknown> at
   0000:006f006c.

Microsoft Windows NT

   Dr. Watson for Windows NT
   An application error has occurred and an application error log is
   being generated.

   Excel.exe

   Exception: access violation (0xc0000005), Address 0x006f0066.

CAUSE

These problems occur if you click Options on the Tools menu, click the General tab, and then specify a file path that exceeds 56 characters in length in the Alternate Startup File Location box or the Default File Location box.

RESOLUTION

To correct this problem, obtain Microsoft Office 97 Service Release 2 (SR-2).

To temporarily work around this problem, reset the default Microsoft Excel settings and use a shorter file path. To do this, follow these steps.

NOTE: The following steps will reset all Microsoft Excel settings. To avoid this, install Microsoft Office 97 Service Release 2 (SR-2).

1. Close Microsoft Excel.

2. Click the Start button, and then click Run.

3. In the Open box, type the following:

      C:\Program Files\Microsoft Office\Office\Excel.exe /unregserver

   NOTE: If you have installed Microsoft Office 97 to another location, use
   your correct path for Excel.exe instead.

4. Click the Start button, and then click Run.

5. In the Open box, type the following:

      C:\Program Files\Microsoft Office\Office\Excel.exe /regserver

You will now be able to access the Options command from the Tools menu.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Excel 97. This problem was corrected in Microsoft Office 97 Service Release 2 (SR-2).

For additional information about SR-2, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q151261
   TITLE     : OFF97: How to Obtain and Install MS Office 97 SR-2

Additional query words: gpf ipf crash crashes crashing crashed quit quitting quits fail fails failing failed break

Keywords          : kberrmsg kbdta
Version           : WINDOWS:97,97sr2
Platform          : WINDOWS
Issue type        : kbbug
Solution Type     : kbfix

Last Reviewed: March 2, 1999