DOCUMENT:Q146791 19-MAR-1999 [exchange] TITLE :XFOR: IMC Cannot Receive Message with Missing Folder PRODUCT :Microsoft Exchange PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS:kb3rdparty kbtool ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== If you run low on disk space, or if you rename or remove the IN directory while the Exchange Internet Mail Connector (IMC) is running, inbound SMTP mail messages are not accepted and the following error message may appear: 421 Internal Error. Connection Closing. In addition, if you stop and restart the IMC service in Control Panel Services, the following error message appears and the IMC service stops: Could not stop the Microsoft Exchange Internet Mail Connector on \\ 0008: Not enough storage space is available. RESOLUTION ========== To correct this problem, stop and restart the IMC service. The IMC recreates the IN directory upon startup. The default working directory is EXCHSRVR\IMCDATA\IN. MORE INFORMATION ================ The Internet Mail Connector must have access to the IN directory while the service is running. If the directory is removed, inbound SMTP calls may be refused. If a call is accepted, the mail will be rejected with the following Event Log error: Event ID: 4055 Source: MSExchangeIMC Type: Error Category: Internal Processing Unable to move file \exchsrvr\imcdata\work\ to \exchsrvr\imcdata\in\ due to system error. The system cannot find the path specified. Additional query words: ====================================================================== Keywords : kb3rdparty kbtool Technology : kbExchangeSearch kbExchange400 kbZNotKeyword2 Version : winnt:4.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.