FP2000: Application Error Occurred in MSOHelp.exe

ID: Q229550

The information in this article applies to:

Microsoft FrontPage 2000
Microsoft PowerPoint 2000
Microsoft Excel 2000
Microsoft Word 2000
Microsoft Access 2000

SYMPTOMS

When you use Microsoft FrontPage Help and then you open and use Help in another Office application, you may receive one of the following errors.

In Windows 95/98:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
MSO Help caused and invalid page fault in module HHCTRL.OCX at 0137:5d3336cl.

In Windows NT:

An application error has occurred and an error log is being generated.
Exception access violation(0xc000005),Address 0x5d3336c1

CAUSE

FrontPage writes the setting "Full Text Search = Yes" in the following three files:

vbafp4.hhp

vbafpom4.hhp

frontpg.hhp

This setting should be set to "Full Text Search = No".

RESOLUTION

To prevent this error from occurring, close Help in FrontPage before you open and use Help in another application.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

This problem does not occur if your Office Applications have the Office Assistant enabled. To activate the Office Assistant, click Show Office Assistant on the Help menu.

Additional query words: fp2k


Keywords          : kbdta 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: July 1, 1999