OFF2000: All Users Must Run Setup on Windows 95/98 with Profiles and Per-User Start Menu

• Microsoft Office 2000

SYMPTOMS

If you start one of the Office programs, or try to start Office Maintenance mode, you may receive one of the following errors:

This application must be installed to run. Please run Setup from the location where you originally installed the application.

-or-

This action is only valid for products that are currently installed.

CAUSE

You may receive one of the above errors if all of the following are true:

• You are using Microsoft Windows 95/98.


-and-


• You have Profiles turned on.


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• The Start menu is not being shared by all users. This means you have the Include Start menu and Program groups in user settings option selected on the User Profiles tab of the Passwords Properties dialog box.


-and-


• Your profile existed prior to another user running Office Setup on your computer.


-and-


• You have not run Setup for Office.

RESOLUTION

To resolve this problem, run Setup for Office.

In this configuration, each user who has an existing profile on Windows 95/98 must run Setup for Office. The only users who will not have to run Setup are those who do not have an existing profile on the computer; when they log on for the first time the default user profile will be copied into their profile. This default user profile includes all of the registry information and shortcuts necessary to start Office programs.

The first user who runs Setup in the configuration will set the installation location for Office. Any subsequent user will not be able to change this location, even if they perform a custom installation. Also, the time to install Office for second and subsequent users is substantially less than the time for the first user assuming comparable features are installed. This is because Setup does not recopy any files that are already installed.

If you are the second, or later user running Setup in this configuration, you will be able to select a different set of Office features than other users. If you do, you will see a different set of Office shortcuts on the Programs menu. This is because the Start menu is set to per-user; you selected the Include Start menu and Program groups in user settings on the User Profiles tab of the Password Properties dialog box.

MORE INFORMATION

If you have Profiles selected, but the Start menu is being shared by all users of the computer, then you will only have to install Office once. This configuration is selected if you have the Include Start menu and Program groups in user settings option turned off on the User Profiles tab of the Passwords Properties dialog box

Additional query words: OFF2000

Keywords          : kbdta 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: June 10, 1999