OFF2000: Beta 2 Not Detected During Setup

ID: Q224434

The information in this article applies to:

Microsoft Office 2000

SYMPTOMS

When you run Office Setup, the following error message appears:

Setup has detected a pre-release version of an Office 2000 family application installed on this computer. You must exit setup and uninstall the pre-release software before you install this released version. If you choose Continue, Office 2000 may not install properly.

This alert may not appear, and thus not allow you to exit Setup and remove the Beta 2 version of Office 2000.

CAUSE

This error message will appear when you have the Beta 2 version of Office installed and you attempt to install the released version of Office. This message will not appear in the following exceptions:

Exception 1: Install from Network or Shared Location

The prerelease message will not appear when:

You install Beta 2 and choose Run all from CD.

You eject the Beta 2 disc from the CD-ROM drive.

You install the released version from a location such as a network drive, or flat file copy of the CD-ROM.

Because the Setup program cannot locate your Beta 2 disc, it is not in the CD-ROM drive, the search silently fails allowing Setup to continue.

Exception 2: Run All from CD

The prerelease message will not appear when:

You install Beta 2 and choose Run all from CD.

You eject the Beta 2 disc from the CD-ROM drive.

You install the released version from the CD-ROM.

Because the Setup program cannot locate your Beta 2 disc, it is not in the CD-ROM drive, the search silently fails allowing Setup to continue. Because Office is registered as being on the CD-ROM drive, Setup will find the released version of Office in the CD-ROM and not display the alert. However, when you restart Windows, a blue screen with an error similar to the following may appear:

Error reading CD-ROM in drive D:

For more information about this error, please see the following article in the Microsoft Knowledge Base:

Q224435 OFF2000: Errors Running Office From CD-ROM

Exception 3: Change Install Location

The prerelease message will not appear when:

You install Beta 2 CD1 and choose Run all from CD.

You install Beta 2 CD2 and choose Run all from CD.

You run Setup in Maintenance mode and change the install location for CD1 to Run all from my computer.

You uninstall Beta 2 CD1.

You install the released version of Office leaving Beta 2 CD2 installed to run from the disc.

NOTE: The same problem occurs when you change the install location for CD1 with CD2 installed to Run all from CD.

RESOLUTION

Because Setup does not detect the prerelease version of Office, the Setup program continues. To successfully install the released version of Office, first remove the Beta 2 version of Office. To remove Office 2000 Beta 2, follow these steps:

Click Start, point to Settings, and click Control Panel. Double-click the Add/Remove Programs icon in the Control Panel.

Click to select Microsoft Office 2000 Premium Edition in the list, and click Add/Remove.

In the Microsoft Office 2000 Maintenance Mode dialog box, click Remove Office.

If you are prompted to restart Windows, do so.

STATUS

This problem was corrected in the released version of Microsoft Office 2000.

Additional query words: OFF2000 upgrade photodraw photo draw


Keywords          : kbsetup kbdta 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: July 15, 1999