OFF2000: Error Message "Ie5wzd caused an exception in module Msjava.dll" During Setup

ID: Q235335

The information in this article applies to:

SYMPTOMS

When you run Office Setup, the following error message may appear:

Ie5wzd caused an exception in module Msjava.dll


CAUSE

This behavior may occur for either of the following reasons:


WORKAROUND

To work around this issue, rename all copies of Msjava.dll and install Internet Explorer 5, using the following steps:

  1. Close all programs.


  2. On the Start menu, point to Find and click Files or Folders.


  3. In the Named box, type "Msjava.dll" (without the quotation marks).


  4. In the Look in box, select Local Hard Drives, if available, or drive C.


  5. Click Find Now.


  6. For each Msjava.dll file found, right-click the file and click Rename.


  7. Change the extension dll to old, and press ENTER.

    NOTE: If Windows reports that Msjava.dll is in use even though all programs are closed, you may need to restart Windows and repeat these steps.


  8. To install Internet Explorer 5 from the Office 2000 CD-ROM, double-click IE5Setup.exe in the \IE5\En folder on the root of the CD-ROM drive.


  9. Install Microsoft Office 2000.


For information about other ways to resolve this problem, please see the following articles in the Microsoft Knowledge Base:

If the Microsoft Java Virtual Machine (VM) is damaged:
Q224540 Err Msg: Ie5wzd Caused an Exception C0010000H in Module...

If NetZip is installed on your computer:

Q228491 Err Msg: Ie5wzd Caused an Exception c0010000H in Module...
The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: OFF2000 ie5 ie 


Keywords          : kbdta DTIR 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 28, 1999