OFF2000: Error Message "An internal error occurred while searching..."

ID: Q224122

The information in this article applies to:

Microsoft Office 2000

ERROR MESSAGE

When you click Find Now in the Find dialog box you receive the following error message

An internal error occurred while searching File name.

where File name is the name of a file that would meet your search criteria.

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://officeupdate.microsoft.com/2000/downloadDetails/alerts.htm

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.

CAUSE

The file named in the error message is corrupt.

WHAT TO TRY

The File in the Error Message Is Corrupt

You must repair the damaged document or move the document to a drive or folder that you are not searching.

Method 1: Repair the Damaged Document

For information about how to troubleshoot damaged documents in Office programs, please see the following articles in the Microsoft Knowledge Base:

Q211634 WD2000: Troubleshooting Damaged Documents in Word for Windows

Q179871 XL2000: Methods for Recovering Data from Damaged Workbooks

Q207377 PPT2000: Troubleshooting Damaged PowerPoint Presentations

Q209137 ACC2000: How to Repair a Damaged Database

Method 2: Move the Damaged Document

Locate the file that appears in the error message. Using Windows Explorer, move the file to a drive or folder that you are not searching.

To move a file, follow these steps:

Click Start, point to Programs, and click Windows Explorer.

Navigate to the folder containing the damaged Office document and click to select the file to be moved.

On the Edit menu, click Cut.

Navigate to a drive or folder that you are not searching. On the Edit menu, click Paste.

Additional query words: OFF2000


Keywords          : kbdta 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        :