OFF2000: Setup Appears to Hang Followed by Internal Error 2336 or 2755

ID: Q217714

The information in this article applies to:

Microsoft Office 2000
Microsoft Windows NT Workstation version 4.0

SYMPTOMS

When you install Office 2000, setup may seem very slow to update the Windows Installer, and then you may receive the following error:

Internal error 2336: Please Contact Product Support for assistance.

-or-

Internal error 2755: Please Contact Product Support for assistance.

CAUSE

This behavior will occur when the following conditions are true:

You install Office 2000 on Windows NT.

-and-

The \WinNT directory is located on an NTFS partition.

-and-

You have a folder called \Installer under the \WinNT folder, and you do not have full access permissions to the \Installer folder.

NOTE: You can also see this behavior if you only have Read permissions to the \WinNT folder. This condition will prevent the \Installer folder from being created by Office setup.

RESOLUTION

To resolve this behavior, change the permissions on the \Installer folder to Full Control for the Everyone group.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: OFF2000 Fatal Error Windows Installer hang performance


Keywords          : DTIR 
Version           : WINDOWS:2000; winnt:4.0
Platform          : WINDOWS winnt 
Issue type        : kbbug

Last Reviewed: July 28, 1999