OFF2000: Unexpected Behavior with System Information

ID: Q229448

The information in this article applies to:

SYMPTOMS

When you click System Information on the Help menu in any Office program, system information is not displayed, or you receive the following error in Microsoft Outlook:

Can't find the system information.


CAUSE

This behavior occurs when the file Msinfo32.exe is missing from the MSInfo folder.


RESOLUTION

To resolve this behavior, copy the contents of the Msinfo folder from the Office 2000 compact disc to your computer. To do this, follow these steps:

  1. On the Office 2000 compact disc, locate the folder:


    2. 
\Pfiles\Common\Msshared\Msinfo
  2. Copy the contents of the Msinfo folder on the CD to the Msinfo folder on your hard disk drive. The default location is:


    3. 
C:\Program Files\Common Files\Microsoft Shared\Msinfo
  3. If prompted, replace any files in the Msinfo folder.


NOTE: Reinstall or Repair will not replace this file and the Windows Installer will not automatically replace it.


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: OFF2000 nothing happens 


Keywords          : 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: May 18, 1999