Application Error Printing from Shortcut Menu in Explorer

ID: Q177052

The information in this article applies to:

SYMPTOMS

When you print a Microsoft Word 97 document from Windows Explorer by right- clicking the document and clicking Print on the shortcut menu, the following error message appears:

The instruction at "0x3000A7C6" referenced memory at "0xFFFFFFFF". The memory could not be "read".


CAUSE

This type of error can occur when the Word document contains code in the Document_Open event or AutoOpen macro that changes the Visible property of a menu or toolbar.

Example: 


   Application.CommandBars("standard").Controls("&open...").Visible = False


RESOLUTION

To correct this problem, obtain Microsoft Word 97 Service Release 2 (SR-2).

To temporarily work around this problem, use the Delete method rather than setting the Visible property to False.

For example, you can replace a statement like the following 


   Application.CommandBars("standard").Controls("&open...").Visible = False


with: 


   CommandBars("standard").Controls(3).Delete


Microsoft provides programming examples for illustration only, without warranty either expressed or implied, including, but not limited to, the implied warranties of merchantability and/or fitness for a particular purpose. This article assumes that you are familiar with the programming language being demonstrated and the tools used to create and debug procedures. Microsoft Support professionals can help explain the functionality of a particular procedure, but they will not modify these examples to provide added functionality or construct procedures to meet your specific needs. If you have limited programming experience, you may want to contact the Microsoft fee-based consulting line at (800) 936-5200. For more information about the support options available from Microsoft, please see the following page on the World Wide Web:
http://www.microsoft.com/support/supportnet/overview/overview.asp


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem was corrected in Microsoft Office 97 Service Release 2 (SR-2).

For additional information about SR-2, please see the following article in the Microsoft Knowledge Base:

Q151261 OFF97: How to Obtain and Install MS Office 97 SR-2


NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


REFERENCES

For more information about the Delete method or setting the Visible property, click the Office Assistant in the Visual Basic Editor, type Delete Method or Visible Property, click Search, and then click to view "Delete Method (Microsoft Office Reference) or "Visible Property (Microsoft Office Reference)."

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If the Assistant is not able to answer your query, please see the following article in the Microsoft Knowledge Base:

Q176476 OFF: Office Assistant Not Answering Visual Basic Questions


For additional information about getting help with Visual Basic for Applications, please see the following article in the Microsoft Knowledge Base:

Q163435 VBA: Programming Resources for Visual Basic for Applications

Additional query words: wordcon WD97 WORD97 SR2 


Keywords          : kbcode kbprg kbprint kbdta 
Version           : WINDOWS:97
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: July 22, 1999