OFF97: Kernel32.dll Error Installing Products with DMA Enabled

ID: Q190630

The information in this article applies to:

SYMPTOMS

When installing any of the products listed at the beginning of this article on Microsoft Windows 98, you may receive the following error message:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
If you click Details, you receive an error message similar to the following:
ACMSETUP caused an invalid page fault in module KERNEL32.DLL at 0177:bff7be97.


CAUSE

This problem may occur when the following conditions are true:


WORKAROUND

To work around this problem, follow these steps.

Disable DMA for the CD-ROM

  1. Click Start, point to Settings, and then click Control Panel.


  2. Double-click the System icon, and then click the Device Manager tab.


  3. Select View Devices By Type and click the plus sign to the left of CDROM.


  4. Click the CD-ROM drive you want to change, and then click Properties.


  5. In the CD-ROM Drive Properties dialog box, click the Settings tab.


  6. In Settings, clear the DMA check box. Click OK.


  7. Close the System Properties window, restart the computer, and then try installing one of the products listed at the beginning of this article to ensure that the error does not appear.


If this does not solve your problem, you may need to use the following additional steps.

Disable DMA for the Disk drive(s)

  1. Click Start, point to Settings, and then click Control Panel.


  2. Double-click the System icon, and then click the Device Manager tab.


  3. Select View Devices By Type and click the plus sign to the left of Disk drives.


  4. Click the disk drive you want to change, and then click Properties.


  5. In the Disk Drive Properties dialog box, click the Settings tab.


  6. In Settings, clear the DMA check box. Click OK.


  7. Repeat steps 4 through 6 for each disk drive.


Delete Product Folder and Reinstall

  1. Delete the folder created during the installation of the product that you would like to install. For instance, if you were installing Microsoft Office 97, you would need to delete your C:\Program Files\Microsoft Office folder.


  2. Restart Windows 98. On the Windows Start menu, click Shutdown. Select Restart, and click OK.


  3. Install one of the products listed at the beginning of this article.


After the installation is complete, repeat the appropriate steps in the sections above to re-enable DMA.


MORE INFORMATION

As of August 15th 1998, Dell technical support began shipping a replacement part for laptop-based Toshiba 24x CD-ROM drives in the Dell Inspiron 3200 to fix a problem that can cause the "Kernel32" symptoms described in the "Symptoms" section of this article. Contact Dell technical support if you have any questions regarding this.

For information about how to contact Dell, query in the Knowledge Base for one of the following articles:

Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z


The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

For additional information, please see the following articles in the Microsoft Knowledge Base:
Q190517 Troubleshooting Office Kernel32.dll Errors Under Windows 98

Q188195 Toshiba Tecra 750 Computer with CD-ROM Drive Hangs When Starting

Q189113 Windows 98 Setup May Hang on Toshiba Tecra or Protege

Additional query words: OFF97 sbe kernel32 kernel 32 ipf application error 


Keywords          : kbdta 
Version           : WINDOWS:97; WINDOWS|MACINTOS:4.0,4.0a,4.5a
Platform          : WINDOWS WINDOWS|MACINTOS 
Issue type        : kbprb

Last Reviewed: June 18, 1999