OFF97: Some Files Remain in Office Folder After You Click Remove

• Microsoft Office 97 for Windows, Service Release 2 (SR-2)

SYMPTOMS

When you click Remove All in the Microsoft Office 97 Setup dialog box, some files and folders in the Microsoft Office folder are not deleted.

CAUSE

This problem will occur when the following conditions are true:

• You have installed Microsoft Office 97 for Windows, Service Release 1 (SR-1) Enterprise Update.
  
  -and-



• You have installed Microsoft Word 97 for Windows, Service Release 1 (SR-1) Enterprise Update.
  
  -and-



• You have installed the Microsoft Office 97 Service Release 2 (SR-2) Patch or the Microsoft Office 97 SR-2 Replacement CD.

WORKAROUND

To completely remove Office 97 from your computer, follow the instructions included in the following Knowledge Base article:

Q158658 OFF97: How to Completely Remove Microsoft Office 97

STATUS

Microsoft has confirmed this to be a problem in Microsoft Office 97 for Windows.

Additional query words: OFF97 sr2 sr2a

Keywords          : kbdta 
Version           : WINDOWS:97
Platform          : WINDOWS 
Issue type        : kbbug 

Last Reviewed: May 25, 1999