PRB: Error 800A175D "Could Not Open Macro Storage"

ID: Q224338

The information in this article applies to:

Microsoft Office 2000 Developer
Microsoft Word 97 for Windows

SYMPTOMS

You receive the error 0x800A175D or -2146822307 when using Microsoft Word as an automation server.

CAUSE

Microsoft Word is being launched under a user account whose "user hive" hasn't been loaded. By default, only the interactive user and services running from a user account have their User Registry hive loaded.

RESOLUTION

To avoid the error, do one of the following:

Have Microsoft Word launch as the Interactive User.

Have Microsoft Word launch as a user with Administrator privileges.

Load the user's hive programmatically, or have a dummy service running under the user account.

You need to identify what user account Microsoft Word is executing under, and what context you are developing in. For instance, if you are automating from a Microsoft Transaction Server (MTS) package, the default user account is IWAM_MachineName. In this scenario, you could change the user to "Interactive User" from within the Internet Service Manager Microsoft Management Console. Right-click on your package, click the Identity tab, and choose "Interactive User."

NOTE: MTS might be involved implicitly when automating from ASP. Such an example is when you set your Web application to run in "isolation mode," or when you use Server.CreateObject in Active Server Pages (ASP) code.

In other situations, using the DCOMCNFG.EXE utility is appropriate for setting the user under which Microsoft Word executes.

REFERENCES

For more information, please see the following articles in the Microsoft Knowledge Base:

Q158229 INFO: Security Ramifications for IIS Applications

Q168877 HOWTO: Load a User's Hive Programmatically

Additional query words: iis


Keywords          : kberrmsg kbASP kbAutomation kbDCOM kbMTS kbWord kbGrpDSO kbOffice2000 
Version           : WINDOWS:97
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: June 1, 1999