OL97: DBCS Becomes Garbled Text in Appointment Location Field

ID: Q230690

The information in this article applies to:

SYMPTOMS

When a user types DBCS characters in the Appointment Location field, the characters become garbled if Outlook.exe has been hooked. For example, the IntelliPoint driver hooks all program windows to acquire scroll bar windows message. If a user installs the IntelliPoint driver, DBCS characters change to characters that you do not intend to use.


CAUSE

Outlook mishandles windows message on its message loop and changes the wrong characters.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp


The Japanese version of this fix should have the following file attributes or later: 

File name      Version
------------------------
Outllib.dll    8.04.6419

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: 


Keywords          : kbdta 
Version           : WINDOWS:97
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: July 2, 1999