OL97: ErrMsg: "No Transport Provider Was Available..."

ID: Q176731

The information in this article applies to:

SYMPTOMS

When sending a mail message you may receive an Undeliverable message from the System Administrator. The error in the body of the message is:

   No transport provider was available for delivery to this recipient.

CAUSE

There are several things that can cause this error message. They include:

RESOLUTION

To determine which of these causes produces the errors message in your case, see the troubleshooting articles in the MORE INFORMATION section later in this article.

A Damaged Personal Folder

Remove the Personal Folder from your mail profile and add a new one by following these steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double click Mail and Fax.

3. Click to select the Personal Folder, then click Remove, and Yes.

4. Click Add, Click to select Personal Folders and Click OK. Type a name

   for the folder and then click Open, OK, and OK.

NOTE: All mail messages, contacts, tasks, journal entries, appointments, etc., will remain in your old Personal Folder (pst). If you import information from your old pst to the new pst, damaged information may also be imported.

No Mail Transport Service in the Mail Profile

Add the proper mail transport to your mail profile by following these steps:

1. Click Start, point to Settings and Click Control panel.

2. Double click the Mail and Fax icon.

3. Click Add, and then click to select the mail transport service you want

   to install. Click OK.

4. Enter the information as requested for the mail transport you are
   installing.

You Are Using the CompuServe Mail Transport

Please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q170694
   TITLE     : OL97: Unable to Send Mail Using the CompuServe Mail
               Service.

You Upgraded Your MSN Mail From Classic to POP3/SMTP

Change the E-mail type from MSN (or MSNINET) to SMTP by following these steps:

1. Open a contact and right-click the email address and then click

   Properties.

2. Click the Address tab and next to E-mail type, type SMTP.

3. Click Save and Close to close the contact.

An E-mail type of MSN and MSNINET will not be recognized as a valid Email type with the Internet mail transport. Thus, the error is generated.

If you have trouble changing your e-mail type from MSN to SMTP, or for more information on other issues after upgrading to MSN 2.5, please see the following article in the Microsoft Knowledge Base:

   Article-ID: Q180522
   Title     : OL97: Error Accessing Email Address after MSN 2.5 Upgrade

A Damaged Contact

Delete and re-create the contact.

Delete the contact:

1. In the Contact folder, click to select the damaged contact.

2. On the Edit menu, click Delete, or press Ctrl+D to delete the contact.

Create a new contact:

1. On the Contact menu, click New Contact.

2. Enter the information into the Contact form, then click Save and Close.

An Apostrophe in Your Computer Name

To remove the apostrophe from your computer name:

1. In Control Panel, double-click the Network icon.

2. On the Identification tab, type a new name for your computer without

   the apostrophe.

You are not Properly Configured for Offline Folder Usage

To configure for offline folder usage, follow these steps:

1. On the Tools menu, click Services.

2. Click to select Microsoft Exchange Server, and then click Properties.

3. On the Advanced tab, click the Offline Folder File Settings.

4. Type the path or browse to the file you want to use as the offline

   folder file.

5. Click OK if you receive a message stating:

      <path><filename>.ost could not be found. Would you like to create it?

6. Click OK and on the General Tab, click to select "Choose the connection
   type when starting"

7. Click OK and OK.

8. On the Tools menu, point to Synchronize and click All Folders.

   NOTE: You must be connected to the server for this step.

Mail Server Expects Addresses to be in Angle Brackets

Some SMTP servers require that addresses be enclosed in angle brackets. This is particularly true for older mail server systems. In addition, your e-mail name, which is defined in the Internet E-Mail information service properties, must also be enclosed in angle brackets.

For Example the e-mail addresses should have this format:

   <myemailname@ISP.COM>

Check with your Internet Service Provider (ISP) for their addressing requirements.

For other people with newer servers to be able to reply to your messages, you must type your e-mail name in the Reply Name box without angle brackets.

Incorrect E-mail Type

This error message can be created if the E-mail type is something other than what the mail server is expecting. Just as above in the section about upgrading to MSN 2.5, if the e-mail type is not SMTP the error will be generated.

Check or Change the E-mail Type for Your Contact

1. On the Go menu, click Contacts.

2. Click to open the contact that is generating the error message.

3. Right-click the e-mail address, and click Properties.

4. On the Addressing tab, next to E-mail type, type SMTP, if it is blank or

   different. There must be a value in this field.

Note: SMTP is the standard Internet e-mail type. If you are unsure what e-mail type you are using, contact your Internet Service Provider.

5. Click OK and then Save and Close the contact.

MORE INFORMATION

Troubleshooting Damaged .pst Files

For more information about troubleshooting damaged .pst files, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE ID: Q161323
   TITLE     : OL97: Undeliverable Mail Message When Sending Internet Mail

   ARTICLE ID: Q161973
   TITLE     : OL97: Troubleshooting Outlook Configuration Problems

Installing and Configuring Mail Transports

For more information on installing and configuring mail transports, please see the following article in the Microsoft Knowledge Base:

   ARTICLE ID: Q162203
   TITLE     : User Profiles and Information Services

Configuring CompuServe Mail

For more information about configuring CompuServe Mail, please see the following article in the Microsoft Knowledge Base:

   ARTICLE ID: Q165229
   TITLE     : OL97: Configuring the CompuServe Mail Information Service

Additional query words: NDR
Keywords          : kberrmsg kbdta GnlCont GnlCrpt CfgIM EvnOthr 
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: April 20, 1999