OL97: Fax to Contact Fails on Some Phone Systems

ID: Q178239

The information in this article applies to:

• Microsoft Outlook 97

SYMPTOMS

When you attempt to send a fax to a Contact in Microsoft Outlook 97, the fax may fail.

CAUSE

The failure may occur because Outlook appends "+1" to the beginning of the phone and fax numbers. The +1 is the country code for the United States. Certain phone systems, such as PBX systems, may not be able to process the +1 prefix.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 97

MORE INFORMATION

Use the following steps to disable the addition of the country code in new telephone numbers:

1. Start Outlook.

2. On the Tools menu, click Options.

3. On the General tab, click Dialing Options.

4. Click to clear the check box to "Automatically add country code to local

   phone numbers."

When you add a new phone or fax number to a Contact, Outlook will not add the +1 prefix.

Additional query words: address book

Keywords          : GnlCont kbbuglist
Version           : WINDOWS:97
Platform          : WINDOWS
Hardware          : x86
Issue type        : kbbug
Solution Type     : kbpending

Last Reviewed: January 24, 1999