OL97: File Attachments Will Not Open When Using Wordmail

ID: Q166344

The information in this article applies to:

SYMPTOMS

You can not open a file attachment in an e-mail message if the following two conditions are true:


RESOLUTION

To open the file attachment, disable Microsoft Word as your e-mail editor with the following steps:

  1. Start Outlook.


  2. On the Tools menu, click Options.


  3. On the E-mail tab, clear the "Use Microsoft Word as the Email Editor" check box, and then click Close


  4. Open the message containing the attached file.


  5. Double-click the attachment to open it.


NOTE: This is not a problem when using the Microsoft Exchange Client with Word as the e-mail editor.

Additional query words: 


Keywords          : kbtool MsgRead 
Version           : WINDOWS:97
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: June 25, 1999