ID: Q194455
The information in this article applies to:
If you install Microsoft Outlook 97, Service Release 2 (SR-2), on a computer that has Lotus cc:Mail 7.x or 8.x installed, cc:Mail may stop responding when connecting to a cc:Mail post office and you may receive the following message:
A fatal error has occurred. The program will be shut down
C0000005 - BFF7B983
If you click behind the error message and into the cc:Mail 8.x software, you can access the post office. However, if you create a new message and click send, you may receive the following message:
WMAIL32 caused an invalid page fault in module KERNEL32.DLL
At <address>.
Outlook installs new Messaging Application Programming Interface (MAPI) files, which are incompatible with the Lotus cc:Mail transport provided with cc:Mail client. The Lotus cc:Mail clients 7.x/8.x use version 4.x (4.00.993.3 or 4.00.834.839).
The resolution below allows cc:Mail 8.x/7.x to coexist with Outlook:
1. Place a copy of the Outlook Mapisp32.exe file from the Windows\System
folder, in the same folder as the Wmail32.exe file.
the same folder as the Wmail32.exe file. The older file is version
4.00.993.3 from the Office 97 compact disc, or version 4.00.834.839
extracted from the Lotus cc:Mail compact disc at
<CD-ROM drive>:\winmail\r8win32\win95\wmset1.cab
where <CD-ROM drive> is the drive letter for your CD-ROM drive.
Windows\System folder.
The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
Additional query words: hang hung crash crashed crashes locks locked frozen freezes crashing quit quits stopped auto lockup freeze break respond waiting memory stops responding hangs lock up fail
Keywords : CfgCCMail Intp3rdPty
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprbLast Reviewed: October 20, 1998