OL97: Outlook Slow to Start and Quit

ID: Q190424

The information in this article applies to:

Microsoft Outlook 97
Microsoft Windows NT 4.0

WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

SYMPTOMS

Microsoft Outlook 97 is slow to start and quit when running under Microsoft Windows NT 4.0.

CAUSE

The incorrect version of MSVCRT40.DLL and MSVCRT.DLL are installed on the computer.

RESOLUTION

The files, MSVCRT40.DLL and MSVCRT.DLL, may be the wrong size or an incompatible version. The correct sizes for these files are as follows:

 File name       File size
 MSVCRT40.DLL    319KB
 MSVCRT.DLL      260KB

Both files should be in the C:\winnt\system32 folder.

If you find that the sizes of these files on your computer are not correct, copy them from the Microsoft Office 97 or Outlook 97 compact disc. The MSVCRT40.DLL file is located on the root folder of the CD. The MSVCRT.DLL file is located on the CD at:

   \Office\WMS\Common

To replace these files first rename the files on your computer and then replace the files with copies from your original discs.

Rename the Current Files

1. Close all open programs.

2. Click Start, point to Programs, and click Windows NT Explorer.

3. In the folder list, click the plus (+) sign next to the Winnt folder to

   open it.

4. Click the System32 folder to open it.

5. In the right pane, locate the file MSVCRT40.DLL. Right click the file,

   and then click Rename.

6. Type MSVCRT40.OLD and then press enter.

7. Repeat steps 5 and 6 and rename MSVCRT.DLL to MSVCRT.OLD.

NOTE: If the files are not visible, on the View menu, click Folder Options. On the View tab click to select Show All Files. Click to clear "Hide file extensions of known file types." Click OK.

Copy the Files From the CD to the System32 Folder

1. Click Start, point to Programs, and then click Windows NT Explorer.

2. Insert your original compact disc for Office 97 or Outlook 97. On the

   folder list, click the CD drive to open it.

3. In the right pane, locate MSVCRT40.DLL. Right click the file and

   then click Copy.

4. In the folder list locate the folder System32. Right-click the

   folder and then click Paste.

5. Click the System32 folder to open it. In the right pane, right-click

   MSVCRT40.DLL, and then click Properties.

6. Click to select Archive. If Read-only is select, click to clear the

   check box.

7. Repeat the above steps for the MSVCRT.DLL file. The only difference is

   the location of this file on the CD. On the CD it is located in the
   following folder:

      \Office\WMS\Common

Restart the computer and start Outlook.

Additional query words: slowness dragging apathetic

Keywords          : kbenv
Version           : WINDOWS:97; WINNT:4.0
Platform          : WINDOWS winnt
Issue type        : kbprb

Last Reviewed: December 30, 1998