OL98: (CW) Blank Boxes Display Beside Numbers in Reply Message

ID: Q184194

The information in this article applies to:

Microsoft Outlook 98
Microsoft Word 97 for Windows

NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

When you view a message that is a reply, if the message contains bullets and numbers (applied in that order), the periods that should appear after the numbers are blank boxes instead.

CAUSE

This symptom occurs if all of the following conditions are true:

You created the original message using Microsoft Word 97 as the e-mail editor.
The Microsoft Office Service Release 1 Patch (SR-1) is not installed.
Rich Text Formatting was applied to the original message.
The reply came from an Internet Mail Access Protocol (IMAP) client.

RESOLUTION

To work around this problem, do not use Word as the e-mail editor. To change to a different message format, follow these steps:

1. On the Tools menu, click Options.

2. Click the Mail Format tab.

3. Select HTML, Microsoft Outlook Rich Text, or Plain Text in the "Send

   in this message format" list, and click OK.

To resolve this problem, obtain and install the Microsoft Outlook Service Release 1 (SR-1) Patch, using any of the following methods:

Download the SR-1 Patch from the following Microsoft Web site:

      http://officeupdate.microsoft.com/articles/sr1fact.htm

Order the SR-1 Patch from the following Microsoft Web site:
```
      http://officeupdate.microsoft.com/articles/sr1fact.htm
```
You can order the SR-1 Patch on compact disc or on 3.5-inch disks on the Microsoft Web site. Note that you will be required to provide your Product ID (PID) number, which can be found in the About box (click About on the Help menu) in your current Office 97 program.
Order the SR-1 Patch on compact disc or on floppy disk by calling the Supplemental Part Order Center at (800)-370-9272.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. This problem was corrected in Microsoft Office 97 Service Release 1 (SR-1).

Additional query words: WordMail RTF

Keywords          : kbinterop kbdta MsgRead GnlFrmt 
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbbug
Solution Type     : kbpending

Last Reviewed: February 12, 1999