OL98: (CW) Cannot Perform Offline Actions Using Terminal Window

ID: Q183627

The information in this article applies to:

Microsoft Outlook 98
Microsoft Windows NT Workstation

NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

When you are using Microsoft Outlook 98 with an Offline Storage (OST) file and you attempt to perform one of the following actions, you may receive an error message indicating that the action was not completed successfully:

Synchronize one or more offline folders.

Download the Address Book.

Send or receive a message.

A terminal window does not appear when you attempt to perform the action, even if the Dial-Up Networking connectoid and the Microsoft Exchange Server information service are configured properly.

CAUSE

This problem occurs under the following conditions:

You selected "Bring up a terminal window before dialing" in the properties for a Dial-Up Networking connectoid.

You configured the Microsoft Exchange Server information service to connect to the server using this connectoid.

Outlook running on Windows NT does not support using a terminal window when the Microsoft Exchange Server information service is configured to connect to the server using a Dial-Up Networking connectoid.

WORKAROUND

To workaround this problem:

Remove the option in the Microsoft Exchange Server information service to automatically connect to the server using this connectoid.

Use the Dial-Up Networking connectoid to connect to the server before you attempt to perform one of the above actions.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 98 on Windows NT. A supported fix is now available, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next service pack that contains this fix. Contact Microsoft Technical Support for more information. This fix should have the following time stamp:


   7/01/98   1:45p               130,320 Emsabp32.dll (Intel)
   6/22/98   11:24a              545,040 Emsmdb32.dll (Intel)
   7/17/98   12:56p              124,688 Emsui32.dll (Intel)
   6/23/98   7:46p               587,024 Mspst32.dll (Intel)

   7/01/98   1:39p               204,048 Emsabp32.dll (Alpha)
   6/22/98   11:23a              903,440 Emsmdb32.dll (Alpha)
   7/17/98   12:38p              175,888 Emsui32.dll (Alpha)
   6/23/98   7:44p               922,896 Mspst32.dll (Alpha)

MORE INFORMATION

To remove the option in the Microsoft Exchange Server information service to automatically connect to the server using this connectoid, follow these steps:

On the Tools menu, click Services.

Click to select Microsoft Exchange Server and click Properties.

On the Dial-Up Networking tab, click to select, "Do not dial, use existing connection" and click OK and OK.

To use the Dial-Up Networking connectoid to connect to the server before you attempt to perform one of the above actions, follow these steps:

Click the Start button, point to Programs, point to Accessories, and click Dial-Up Networking.

Double-click the connection icon (connectoid) you wish to use and click Connect.

After the connection is established, return to Outlook and attempt to perform the action again.

Additional query words: phonebook


Keywords          : EvnOthr GnlFilem 
Version           : WINDOWS:; winnt:
Platform          : WINDOWS winnt 
Issue type        : kbinfo

Last Reviewed: August 5, 1999