OL98: (CW) Connect Error Using SPRYNET Internet Mail

ID: Q180831

The information in this article applies to:

SYMPTOMS

NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

When you start Microsoft Outlook 98 or initially connect to your SPRYNET Internet Mail server, you may receive the following error message: 

    You could not be logged on to mail server: servername.
    Be sure your account information is accurate. If this problem
    persists, contact your Internet Service Provider.
Following this message, you may notice that sent mail does not leave your Outbox.

CAUSE

This problem may be caused by incorrect settings in the Internet E-Mail Service properties.

MORE INFORMATION

Incorrect Settings Using the Internet E-Mail Service

To troubleshoot this problem, follow these steps:

1. From the Windows Desktop, click Start, point to Settings, and click 

   Control Panel to open Control Panel.
2. Double-click the Mail And Fax icon. You may only have a Mail 
   icon if you did not install Fax services.
3. If you have more than one profile, click Show Profiles and on the 
   General tab, click the profile that contains your SPRYNET Internet Mail
   settings.
4. Click Properties and on the Services tab, you should see the Internet 
   Mail service. If not, click Add to add the Internet Mail service.
5. On the Services tab, click Internet Mail, and then click Properties.

6. Click the Servers tab and in the Outgoing Mail (SMTP) box and in 

   lowercase, type:

      m1.sprynet.com
7. In the Incoming Mail (POP3) box in lowercase, type: 

      m1.sprynet.com

   NOTE: If your mail server information is different than listed above,
   use the server names provided by SPRYNET.
8. In Account Name, type the user's e-mail name, and in Password, type in 
   your password. The e-mail password is all lowercase letters with a
   number in the middle (example: dogs2cats).
9. Click OK, OK, and Close to close all dialog boxes.

Start Outlook and try to send a message.

SPRYNET's Internet Mail system currently uses one server for both receipt and sending of messages. If no server is specified in the Advanced Options of the original Internet Mail service profile, the Internet Mail server box will identify both the mail server from which you receive mail (incoming) and the mail server from which mail is sent (outgoing).

The server name must be typed into both the Incoming Mail (POP3) and the Outgoing Mail (SMTP).

To obtain your personal SPRYNET e-mail account information contact SPRYNET Technical Support at the following telephone number: 

    206-957-8998
The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: connection isp 

Keywords          : CfgIM 
Version           : WINDOWS:98
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: February 12, 1999