OL98: (CW) Connection Error Using MCI Internet Mail

ID: Q179438

The information in this article applies to:
NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

When you start Microsoft Outlook 98 or first connect to your MCI Internet Mail server, you may receive the following error message:

Dial-up networking settings not valid. Please check your password.
Following this message, you may notice that sent mail does not leave your Outbox.


RESOLUTION

This behavior may result from incorrect settings in the Internet Mail service properties. Follow these steps to troubleshoot this behavior:

  1. On the Windows Start menu, point to Settings, and then click Control Panel.


  2. Double-click the Mail And Fax icon. NOTE: You may only have a Mail icon if you did not install Fax services. If this is the case, double-click the Mail icon.


  3. If you have more than one profile, click Show Profiles. Click the General tab, click the profile that contains your MCI Internet Mail settings.


  4. Click Properties.


  5. Click the Services tab. You should see the Internet Mail service. On the Services tab, click Internet Mail, and then click Properties.


  6. Click the Servers tab. Type the following in the Outgoing Mail (SMTP) box:
    mailrelay.MCI2000.com


  7. In the Incoming Mail (POP3) box type the following, where xx is a number from 01-99 assigned by MCI:
    mailxx.MCI2000.com
    NOTE: If your mail server information is different than listed above, use the server name provided by MCI.


  8. In the Account Name box, type the user's e-mail name up to, but not including the @ symbol. In the Password box, type in your password.


  9. Click OK twice. Click Close.


Start Outlook and try to send a message.


MORE INFORMATION

The MCI Internet Mail system uses one server for receipt of messages and a second server for sending messages. In the Internet Mail service profile, the Internet Mail server box identifies the mail server from which you receive mail. The Advanced Options of the Internet Mail service profile enable you to name the sending e-mail server.

To obtain your personal MCI e-mail account information call this telephone number:

800-605-2736
The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information

The product discussed here is manufactured a by vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.


REFERENCES

For information about this problem when using Outlook for Internet Only, please see the following article in the Microsoft Knowledge Base:

Q179440 OL98: (IMO) Connection Error Using MCI Internet Mail

Additional query words: 


Keywords          : CfgIM 
Version           : WINDOWS:98
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: August 12, 1999