OL98: (CW) Messages Deleted Offline Appear in Server Folder

• Microsoft Outlook 98

SYMPTOMS

In Microsoft Outlook 98, when you work offline and then synchronize, you may find that items you have read and deleted appear as unread in the Deleted Items folder of Microsoft Exchange Server. Because of this, you may find that you exceed the overall mailbox limit or take longer that normal to empty the Deleted Items folder.

CAUSE

This behavior is by design in Outlook. If you have the "Empty Deleted Items folder upon exiting" option selected, Outlook won't synchronize the Deleted Items folder during the standard synchronization.

Typical usage patterns show that people connect to their Exchange server on a regular basis, usually every one or two days. By emptying deleted items only when you exit from an online session, Outlook does not send a large number of delete requests to the server over a slow telecommunications link.

RESOLUTION

To avoid a large build up of messages in the Deleted Items folder, follow these steps:

1. On the Tools menu, click Options and then click the Other tab.



2. Click to clear the "Empty the Deleted Items folder upon exiting" check box.

Deleting Items Using Synchronization

1. On the Outlook Bar, click the Deleted Items folder



2. On the Tools menu, point to Synchronize, and then click This Folder.

REFERENCES

For more information on offline synchronization, please see the following article in the Microsoft Knowledge Base:

Q182158 OL98: (CW) What Are Offline Folders and How Do You Use Them?

Additional query words:

Keywords          : kbdta GnlFold CfgMSXchg 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: August 3, 1999