OL98: (CW) No Check Names Feature for Additional Contact Folder

ID: Q180987

The information in this article applies to:
NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

If you create a second Contact folder in Microsoft Outlook 98, and address a mail message to one of the contacts in this folder, the Check Names feature does not automatically resolve the e-mail address. Instead, Outlook displays the Check Names dialog box with the following message:

Microsoft Windows Messaging does not recognize "<name>".


CAUSE

When you create additional Contact folders, Outlook does not add them to your Service Addressing property. This feature is by design because performance degrades with each additional Contact list you add to a service.


RESOLUTION

Either of the following two methods enables you to resolve the message address from your additional Contact folder. The first method enables automatic name resolution from the Name List. The disadvantage of the first method is that performance on name resolution degrades with each Contact folder you add. The second method requires manual name resolution of addresses in your additional Contact folder, but provides optimum performance for automatic name resolution from your primary Contacts folder and address books.

Both methods assume your Contacts folder property is set to "Show this folder as an e-mail Address Book."

For additional information about setting the Contacts folder property as an e-mail Address Book, please see the following article in the Microsoft Knowledge Base:

Q180830 OL98: Contact Information Does Not Appear in Address Book

Add the New Contact Folder

To add the a new Contact folder to the Service Addressing Property, follow these steps:
  1. On the Tools menu, click Services and on the Addressing tab click Add.


  2. In the Address list, click your new Contact folder.


  3. Click Add, click Close, and then click OK.


Manually Resolve the Address

To manually resolve an address from an additional Contact folder, follow these steps:
  1. When the name resolution fails and the Check Names dialog box appears, click Show More Names to open the Address Book.


  2. In the "Show Names from the" list, click your additional Contact folder.


  3. In the "Type Name or Select from List" list, click your contact, and then click OK.


Additional query words: 98 resolve internet 


Keywords          : GnlCont 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: August 5, 1999