OL98: (CW) Save Password Setting Not Saved When Connecting to POP Server

ID: Q235861

The information in this article applies to:
NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.


IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

When you connect to your Internet Service Provider to retrieve e-mail from a POP server, your password is not retained even though you specified save your password.


CAUSE

The registry contains incorrect information in the Protected Storage System Provider key for the user account.


RESOLUTION

Remove the user account information from the Protected Storage System Provider registry key and re-enter your password options.


MORE INFORMATION

The steps to resolve the behavior described in the "Symptoms" section vary slightly depending on the operating system you are using. Follow the steps appropriate to the operating system you are using.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

Microsoft Windows 95/98

IMPORTANT: Do not remove the main Protected Storage System Provider key. This key is not automatically regenerated. If you are not having password retention problems and you do not remember your password, deleting the user subkey may result in not being able to retrieve your mail.

If your password is not being retained, follow these steps:
  1. Quit all running programs. On the Start menu, click Run, and in the Open box, type regedit. Click OK.


  2. Navigate to the following key:


    3. HKEY_LOCAL_MACHINE\Software\Microsoft\Protected Storage System Provider
  3. Click the plus sign (+) next to the Protected Storage System Provider key. Right-click the subkey and then click Delete.

    If user profiles are enabled on the computer, individual user subkey folders will be found at:


    4. HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider\<Username>
    If all users are experiencing the same difficulty, delete the subkey folders for all users. The subkey will be regenerated the next time the user logs on.

  4. On the Registry menu, click Exit, and then restart the computer.


  5. Click Start, point to Settings, and click Control Panel.


  6. Double-click the Mail or Mail and Fax icon.


  7. Click Internet E-mail in the Services list, and then click Properties.


  8. On the Server tab, enter the password and click Remember Password. Click Apply, and then click OK.


  9. Start Outlook and on the Tools menu, click Send and Receive to test if your password is retained.


NOTE: If user profiles are enabled on the computer, and you deleted the Protected Storage System Provider subkey for other users, re-enter the password and select Remember Password for those profiles. Each user may need to log on to reapply their password settings.

Microsoft Windows NT 4.0

If you are a Windows NT user, you must have administrator permissions to edit the system registry.

IMPORTANT: Do not remove the main Protected Storage System Provider subkey. This subkey is not automatically regenerated. If you are not having password retention problems, and you do not remember your password, deleting the user subkey may result in not being able to retrieve your mail.

If your password is not being retained, follow these steps:
  1. Quit all running programs.


  2. Click Start, click Run, and in the Open box, type regedt32. Click OK.


  3. On the Window menu, click HKEY_CURRENT_USER on Local Machine. Navigate to the following registry subkey:


    4. HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider
  4. Click Protected Storage System Provider. On the Security menu, click Permissions. In Registry Key Permissions, click to select Replace Permission on Existing Subkeys.


  5. In the Name list, ensure that the user currently logged on has Full Control access. Click OK. The following message will appear:


    6. Do you want to replace the permission on all existing subkeys within Protected Storage System Provider?
  6. Click Yes.


  7. Click to select the user subkey folder and press DELETE.


    8. If other NT users have the same password retention problem, delete the subkey folder for those users also.

  8. On the Registry menu, click Exit, and then restart the computer.


  9. Click Start, click Settings, and click Control Panel.


  10. Double-click the Mail or Mail and Fax icon.


  11. Click to select Internet E-mail in the Services list, and then click Properties.


  12. On the Server tab, enter the password and click to select Remember Password. Click Apply, and OK.


  13. Start Outlook and on the Tools menu, click Send and Receive, to test if your password is retained.


NOTE: If other NT users are having password retention problems, re-enter the password and select the Remember Password for those profiles. Each user may need to log on to reapply their password settings.

Additional query words: 98 


Keywords          : 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 19, 1999