OL98: (CW) Using GroupWise and Outlook on the Same Computer

ID: Q191783

The information in this article applies to:


WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

SUMMARY

If you run Novell GroupWise and Microsoft Outlook 98 on the same computer, they must have different user profiles and must not be open at the same time.


MORE INFORMATION

GroupWise and Outlook use the same Windows messaging profile service, but they cannot successfully share the same profile, and they cannot be open at the same time.

Before installing GroupWise, select the Outlook option, "Prompt for a profile to be used."

Selecting the Option to Prompt for a Profile



  1. On the Tools menu, click Options.


  2. On the Mail Services tab, click "Prompt for a profile to be used" and then click OK.


After installing GroupWise, check the user profiles to make sure a separate profile was created for GroupWise; if it was not, manually create a separate profile. Because GroupWise does not have the option to prompt for a profile, you must set the default profile to start GroupWise.

Adjusting the User Profiles



To set the default profile to start GroupWise, follow these steps:

  1. Click Start, point to Settings and then click Control Panel.


  2. In Control Panel, double-click the Mail (or Mail and Fax) icon.


  3. On the Service tab, click Show Profiles.


  4. If there is not a new profile that was created for GroupWise, follow these steps:

    1. On the General tab, click Copy.


    2. Type a name for the GroupWise profile and click OK.


    3. Click to select the Outlook profile and then click Properties.


    4. On the Services tab, click to select each non-Outlook service, click Remove, and then click OK.


    5. Click to select the GroupWise profile and then click Properties.


    6. On the Services tab, click to select each non-GroupWise service, click Remove, and then click OK.




  5. On the General tab, set the default profile by clicking to select the GroupWise profile from the "When starting Microsoft Outlook, use this profile" list and then click Close.


Now when starting GroupWise, the default profile you chose in step 4 will be used. When starting Outlook, you will be prompted to choose a profile. The Profile Name window will display GroupWise by default, so you must click to select the Outlook profile from the list in the Choose Profile dialog box.

GroupWise is manufactured by Novell, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.


REFERENCES

For more information on a related issue, please see the following article in the Microsoft Knowledge Base:

Q191782 OL98: (CW) MAPI Service Error in GWMSPI.DLL Starting Outlook

Additional query words: 98 


Keywords          : kb3rdparty kbinterop kbdta 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 27, 1999