OL98: (CW) Warning Incorrectly References Accounts Menu Item

ID: Q183227

The information in this article applies to:

Microsoft Outlook 98

SYMPTOMS

If you try to remove a folder by right-clicking it in the folder list and Then clicking Close <foldername> you get the error:

   To remove this information store please click the Tools menu, and then
   click Accounts.

When you try this, you find there is no menu item titled Accounts on the Tools menu.

CAUSE

The folder was originally created when Outlook was installed as the Internet Mail Only (IMO) option.

MORE INFORMATION

The Accounts item on the Tools menu, is only available with the Internet Mail Only installation of Outlook. The "parallel" menu item in the Corporate Workgroup installation is Services.

To Remove the Folder From Your Folder List

1. On the Tools menu, click Services.

2. Click to select the folder you wish to remove, and then click Remove.

Steps to Reproduce Problem

1. Install Outlook and choose the Internet Only installation.

2. On the Tools menu, click Accounts and add an IMAP account.

3. Download mail, contacts, and such and quit Outlook.

4. Start the installation and choose Corporate Workgroup.

5. Start Outlook, and on the File menu point to Open, and click Personal

   Folder File(.pst).

6. Locate your old .pst file and click OK.

7. In the Folder list, right click the old pst, and click Close

   "<filename>".

RESULT: The incorrect error message will appear.

Additional query words: error err

Keywords          : kberrmsg
Version           : WINDOWS:98
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: February 11, 1999