OL98: (IMO) Addresses Missing After Upgrade

ID: Q188506

The information in this article applies to:
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

SYMPTOMS

You previously used Microsoft Outlook 97 and stored e-mail addresses in the Personal Address Book. You find that after upgrading to Outlook 98, these addresses are not available even though you are viewing the same Personal Folders file (PST) used with the previous version of Outlook.


CAUSE

During the upgrade process, if Active Setup detects the Personal Address Book (PAB) service in your profile, it converts PAB entries as Windows Address Book (WAB) entries. These entries do not show in Contacts that existed in the original PST.


RESOLUTION

To make addresses in the PAB available in Outlook, follow these steps:

  1. Click the Start button and then Run.


  2. In the Open box, type WAB and then click OK. This runs the Windows Address Book as a separate program.


  3. Ensure that the PAB entries are present in the WAB.


  4. On the Tools menu, click Options and click to select, "Share contact information among Microsoft Outlook and other applications. Address book data will be stored in the Microsoft Outlook Contact Store." This option ensures that converted and new WAB addresses appear in Contacts.


Additional query words: 98 


Keywords          : MsgAdd CfgAddBk IntpImEx 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 29, 1999