XFOR: MS Mail Remote Users not able to View Attachments

• Microsoft Mail Remote for Windows, version 3.2
• Microsoft Exchange Server, version 4.0

SYMPTOMS

A Microsoft Mail for PC Networks Windows Remote client may display the following message when you attempt to open an attachment that you received by being a member of an Exchange Server Distribution List (DL):

   The Attached file <filename> could not be opened because a temporary
   file could not be created.

CAUSE

A logic error in the remote mail client caused the attachment to fail to be renamed. This prevents it from being downloaded to the MMF file. The reference to the attachment exists in the message, but the actual attachment has been lost. When you attempt to use the attachment, the error message is displayed.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Mail Windows Remote Client. A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Contact Microsoft Product Support Services for more information.

MORE INFORMATION

It may be possible to work around this problem by creating DLs that consist of groups created by the Microsoft Mail for PC Networks administrators. These group names are not expanded and can be distrubuted to other postoffices and included in a larger group.

If the large DL is created in Exchange Server, it may be possible to create the DL using smaller DLs and nesting these into the main DL.