OL98: (IMO) Blank Page Printed Instead of Received Fax

ID: Q184390

The information in this article applies to:
WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF ANY OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

SYMPTOMS

In Microsoft Outlook 98, when you try to print a fax that you received using Symantec WinFax Starter Edition to certain printers in the Hewlett- Packard (HP) DeskJet and Office Jet line, or the Canon Bubble Jet family, a blank page results.

This problem has been reported to occur with the following HP printers: 


 HP 660C               HP 692c           HP 693C

 HP 670C               HP 694C           HP 1000C

 HP 682                HP 870cse         HP OfficeJet Pro 1150C/Cse

 HP 820C               HP 850C           HP855c and 855cx1
This problem has been reported to occur with the following Canon printer: 

 BJC-70                BJC-240c


RESOLUTION

Method 1

You may be able to successfully print received faxes on HP printers using the HP 550C driver provided with Microsoft Windows 95 or on Cannon printers by installing older drivers from your Windows 95 CD.

For more information about installing printers, search the Windows 95 Help Index for "printer drivers, installing."

Method 2

Upgrade to the most recent driver version for the listed HP printers. To obtain an updated driver, consult the Hewlett Packard Customer Care Home Page at the following Web site:
http://www.hp.com/cposupport/eschome.html
This Web site changes often. Customers can navigate their Web browsers to the correct download area using the main HP home page:
http://www.hp.com
Upgrade to the most recent driver version for the Canon printer. To obtain an updated driver, consult the Canon Computer System's Web site at the following Web address:
http://www.ccsi.canon.com/products.html
The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.


REFERENCES

DeskJet and OfficeJet are manufactured by Hewlett-Packard, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Bubble Jet printers are manufactured by Canon Computer System, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: empty nothing 


Keywords          : kb3rdparty kbprint kbdta PtrProb 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: August 2, 1999