OL98: (IMO) Can't Fax After Mail Merge from Microsoft WordID: Q187978
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If you install Microsoft Fax, in an attempt to do a mail merge from Microsoft Word, you can no longer fax from Microsoft Outlook 98 (IMO).
Outlook IMO installs the Symantec, WinFax Starter Edition (WSE) fax
service. Some faxing capabilities are not available with the WSE, for
example; it does not provide for a mail merge to fax, using Microsoft Word.
You cannot use WSE to send a fax from Word by clicking, "Send to Fax
Recipient", on the File menu, however you can do so by printing to the Fax
driver. If you install Microsoft Fax in an attempt to gain these
capabilities within Word, you will no longer be able to fax from Outlook.
Installing Microsoft Fax removes the WSE component used by Outlook IMO.
To recover fax services in Outlook, you must remove the Microsoft Fax
service and reinstall the WSE component.
For more information on this subject, please see the following articles in the Microsoft Knowledge Base:
Q183946 OL98: (IMO) How to Remove and Reinstall WinFax Starter Edition
Q187645 OL98: Different Fax Services Installed With Outlook 98
Q183762 OL98: (IMO) Microsoft Fax Replaced with WinFax Starter Edition
Q180462 OL98: How to Add Components to Outlook 98
Q119819 WD: "Merge to Electronic Fax" Option Unavailable with WinFax Pro
Additional query words: 98
Keywords : StpGnrl Intp3rdPty
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbinfo
Last Reviewed: July 29, 1999