OL98: (IMO) Outlook Disconnects After Scheduled Connection

ID: Q184547

The information in this article applies to:


NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

SYMPTOMS

After making a scheduled connection to the Internet to send or receive mail, Microsoft Outlook 98 disconnects even though you did not select the "Hang up when finished sending, receiving, or updating" dialing option.


CAUSE

The mail account option, "Check for new messages every <n> minutes," is designed to help you cut down on Internet connection charges. After each scheduled connection completes its sending and receiving process, Outlook terminates the connection.


RESOLUTION

Outlook honors the "Hang up when finished sending, receiving, or updating" dialing setting when you initiate the connection manually from within Outlook by clicking the Tools menu and then Send and Receive.

NOTE The Microsoft Outlook Details dialog, visible during mail download, has a check box entitled, "Hang up when finished. If this choice is selected, it may override the setting in the Mail Format dialog mentioned above.


MORE INFORMATION

To specify an interval to automatically send and receive mail, follow these steps:

  1. On the Tools menu, click Options.


  2. Click the Mail Delivery tab.


  3. Under Mail Account Options, click to select the "Check for new messages every <n> minutes" check box, and type or select a number between 1 and 9999.


  4. Click OK to close the Options dialog box.


Additional query words: modem dun hang hangs Up 


Keywords          : kbdta GnlDial 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: August 2, 1999