OL98: (IMO) Some Fonts Appear as Question Marks Using WordMail

ID: Q180227

The information in this article applies to:

SYMPTOMS

When you use Microsoft Word 97 as the e-mail editor in Microsoft Outlook 98 and you use the Internet Mail service, messages formatted with certain fonts may appear as a series of question marks.

RESOLUTION

This only occurs when you are using WordMail. To switch to the Outlook e-mail editor rather than WordMail, follow these steps:

1. On the Tools menu, click Options, then click the Mail Format tab.

2. In the "Send in this message format" list, click to select Microsoft 

   Exchange Rich Text instead of Microsoft Word, and click OK.
When you compose new messages in Outlook, you can use the same font and the message will display correctly.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 98. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

Steps to Reproduce Problem

1. Start Outlook with the Internet Mail service in your accounts.

2. On the Tools menu, click Options.

3. On the Mail Format tab, click to select Microsoft Word in the "Send in 

   this message format" list, and click OK.
4. Compose a new message and address it to yourself.

5. Type some text in the body of the message and format it using a 

   non-standard font such as, Arial Narrow Special G1, and click Send.
6. On the Tools menu, click Send And Receive, and click the Internet Mail 
   account to send the message.
7. Wait a few minutes then repeat step 6 to receive the message.

8. Double-click the message to open and read it. A series of question 

   marks displays instead of the text you typed.


Version           : WINDOWS:98
Platform          : WINDOWS
Issue type        : kbbug

Last Reviewed: February 11, 1999