OL98: (IMO) Troubleshooting MSN with Outlook 98

ID: Q188217

The information in this article applies to:
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

SUMMARY

The purpose of this article is to provide troubleshooting tips for Microsoft Outlook 98 (Internet Mail Only) and MSN 2.5.

For information on how to set up Outlook 98 with MSN 2.5, please see the following article in the Microsoft Knowledge Base:

184854 OL98: (IMO) Configuring Outlook for Use with MSN 2.5


MORE INFORMATION

Here are several items to check when troubleshooting Internet e-mail and MSN 2.5.

Has the Mail Been Migrated to the POP3 Servers?

To see if your mail account has been migrated, open your Internet browser and go to:
http://members.msn.com
Type your e-mail address in the e-mail section and click Search. If it returns
@email.msn.com
the e-mail account has been migrated and can use POP3/SMTP.

If it returns
@msn.com
the e-mail account has not been migrated and you may wish to migrate your e- mail account to POP3/SMTP. If you haven't migrated your mail and the incoming mail server is set to pop3.e-mail.msn.com you will not be able to log on.

To migrate your MSN mail account to the POP3/SMTP servers open your Internet browser and go to:
http://setup.msn.com/membersonly/config/default.asp
Follow the steps on this page to migrate your e-mail account.

Is Secure Password Authentication Enabled?

MSN requires Secure Password Authentication be enabled. To set or check this option use the following steps:
  1. On the Tools menu, click Accounts. On the Mail tab, click to select the mail account and then click Properties.


  2. On the Servers tab, click to select "Log on using Secure Password Authentication."


  3. Click OK, and then Close, to close all open windows.


  4. Quit Outlook, and then restart Outlook for the settings to take effect.


Is Outlook the Default E-mail Client?

To set Outlook as the default e-mail client, follow these steps:
  1. Right-click Microsoft Internet Explorer, and on the shortcut menu click Properties.


  2. On the Programs tab, under "Choose which programs you want to use for the following" click to select Microsoft Outlook.


  3. Click OK to close the window.


If you can receive e-mail in Microsoft Outlook Express, but not Outlook, check to see if Secure Password Authentication is enabled. If it is not, use the steps in the "Secure Password Authentication" section to enable it.

If you can log onto MSN, but can't go the MSN sites or receive e-mail, contact MSN support.

For more information on troubleshooting Outlook configuration problems, please see the following article in the Microsoft Knowledge Base:
Q182151 OL98: Troubleshooting Outlook Configuration Problems

Additional query words: 98 


Keywords          : kbinterop kbtshoot 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbhowto kbinfo

Last Reviewed: July 30, 1999