OL98: All Contacts Display the Same E-mail Name

ID: Q183114

The information in this article applies to:

SYMPTOMS

When you view your Contacts folder in Microsoft Outlook 98, using the Address Card view, each contact may appear to have your e-mail name.


CAUSE

The Address Card view is corrupted. This may be a result of upgrading over a beta version of Outlook 98.


RESOLUTION

To resolve this issue use the /cleanviews command line switch.

To run the /cleanviews command-line switch, follow these steps:

  1. Quit Outlook.


  2. Click the Start button, and click Run.


  3. In the Open box, type Outlook, a space, and the command-line switch.
    Example: Outlook /cleanviews


  4. Click OK.


When you reopen Outlook, the Address Card view will display the correct e- mail name for each contact.


MORE INFORMATION

This problem only occurs when viewing your Contacts folder with the Address Card view. Other views show the correct e-mail address for each contact.


REFERENCES

For more information on using the /cleanviews switch, please see the following article in the Microsoft Knowledge Base:

Q182112 Title : OL98: Additional Command-Line Switches

Additional query words: 98 email 


Keywords          : GnlCont 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: August 5, 1999