OL98: Bitmaps in Message May Not Print Using HP5si MX PCL Driver

ID: Q188656

The information in this article applies to:

Microsoft Outlook 98

SYMPTOMS

In Microsoft Outlook, when you use a Hewlett-Packard (HP) 5si printer with the HP5si MX PCL printer driver, version 2.51, to print a message you received and the message contains an embedded bitmap, only the text of the message prints. The bitmap is missing.

RESOLUTION

Choose one of the following methods:

Use the HP4si MX printer driver.

For more information about installing a printer driver, search the Windows Help Index for "printer drivers, installing."

In the Printer Properties, on the Graphics tab, click to select Use Raster Graphics.

For more information about changing the printer properties, search the Windows Help Index for "printer settings, changing."

In the Printer Properties, on the Graphics tab, click to select HP-GL/2 Graphics.

For more information about changing the printer properties, search the Windows Help Index for "printer settings, changing."

Include the bitmap in a Microsoft Word document and send the document in a message as an attachment.
Use Microsoft Word as your default message format, and send the bitmap in a new message.

MORE INFORMATION

Hewlett-Packard printers and drivers are manufactured by Hewlett-Packard Company, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 98 picture

Keywords          : kb3rdparty kbprint
Version           : WINDOWS:98
Platform          : WINDOWS
Issue type        : kbinfo

Last Reviewed: December 30, 1998