OL98: Calendar or Task Reminders Do Not Appear

ID: Q179393

The information in this article applies to:

Microsoft Outlook 98

SYMPTOMS

Microsoft Outlook 98 Calendar or Task Reminders may not appear as scheduled. Also, you may receive the following message when attempting to Save and Close a new appointment with a reminder:


   The reminder for "<subject>" will not appear because the item is
   not in your Calendar or Tasks folder.  Is this OK? <yes> <no>

CAUSE

There are three common causes for this behavior:

Outlook is not running. Unlike Schedule+, which has a separate file to handle reminders, the main Outlook program controls reminders. If Outlook is not running, reminders do not appear.

The Calendar or Task reminder is not in your primary folder or the top level of your primary folder. Reminders only trigger from within the Primary Calendar or Task folders. Primary folders reside where you receive mail. At the time you set up a Service, you designate either your Mailbox Inbox or your Personal Folders Inbox as the mail delivery point.

For example, if you receive mail in your Personal Folders Inbox and you create an appointment reminder in your Mailbox Calendar, the reminder does not appear. If you create the same reminder in your Personal Folders Calendar, the reminder does appear at the appropriate time.

The Delivery option of the e-mail service is set to None. In order for reminders to be processed a default delivery location must be specified.

The Reminders file is damaged.

RESOLUTION

There are three possible workarounds, use the workaround appropriate to your situation:

If Outlook is not running, start Outlook and keep it running all of the time.

When you create reminders, make sure they are saved in your primary Calendar or Task folder.

Exit Outlook, click Start, point to Run, and type outlook /cleanreminders and click OK.

NOTE: If your default mailbox is located on a Microsoft Exchange Server, it is possible that the message store is damaged. Create a new mailbox on the server to resolve the problem.

REFERENCES

For more information on setting delivery options, please see the following article in the Microsoft Knowledge Base:

Q162206 OL97: Working with Personal Folders

Additional query words: 98


Keywords          : kbdta GnlCal 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbhowto

Last Reviewed: July 29, 1999